🚚 Shipping Policy

Fast, safe, and reliable delivery for you and your pets 🐾

📦 Order Processing

All orders are processed within 1–3 business days after payment has been confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

🇿🇦 Delivery Times

Estimated delivery times within South Africa:

• 🏙️ Major Cities: 2–5 business days
• 📍 Remote Areas: 5–10 business days

Delivery times are estimates and may vary depending on courier operations and external factors.

📲 Order Tracking

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery status.

Please allow up to 24 hours for tracking updates to appear.

⚠️ Delivery Delays

While we do our best to ensure timely delivery, delays may occasionally occur due to:

• 🌧️ Weather conditions
• 🚛 Courier delays
• 🎉 High order volumes
• 📦 Public holidays or peak seasons

Pet&Proper is not liable for delays once the parcel has been handed over to the courier.

🏠 Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

Pet&Proper cannot be held responsible for lost or delayed orders caused by incorrect addresses supplied by customers.

📧 Need Assistance?

If you have any questions regarding shipping or delivery, contact us anytime at:

📧 petproperofficial@gmail.com